Customer Services

Learn about our return policy and shipping details.
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Return Policy


We accept payments done by Visa, MasterCard, and Cash on Delivery. Visa or MasterCard debit and credit cards in AED will be accepted for payment

Cancellation & Refund:

Orders may be amended or canceled up to 24 hours before the intended delivery date. 100% refund guarantee on any orders canceled 24 hours prior to the delivery time. Refunds will be done only through the Original Mode of Payment

Return & Refund:

Orders can be returned according to the product return period from the delivery date. Normal products have 2 days and may change according to products. 100% refund guarantee on any orders returned prior to the return time. Refunds will be done only in the Pet Pavilion facility and upon return of the product to Pet Pavilion (no courier provided) in perfect condition. Return is not permitted in case:

  • If the product is not returned in its original packaging.
  • If the product is in used status.
  • If there is a disparity between the pieces of costume delivered and returned
  • If the products are marked as non-returnable or non-refundable.


Shipping will be according to places and will deliver within 2-3 days. No return shipments will be provided (customer shall bring the product to the facility). will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.


Orders will be accepted subject to availability. Due to any unforeseen reason, if any item you ordered are not available, we will immediately advise you with alternative for further action.


The colours of products appear on Site are accurate. Though cannot guarantee the colour appearing on the customer monitor display.



The information contained on the Service is for general information purposes only.

The Company assumes no responsibility for errors or omissions in the contents of the Service. In no event shall the Company be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence, or other torts, arising out of or in connection with the use of the Service or the contents of the Service. The Company reserves the right to make additions, deletions, or modifications to the contents of the Service at any time without prior notice.

The Company does not warrant that the Service is free of viruses or other harmful components.

External Links

The Service may contain links to external websites that are not provided or maintained by or in any way affiliated with the Company.

Please note that the Company does not guarantee the accuracy, relevance, timeliness, or completeness of any information on these external websites.

Errors and Omissions

The information given by the Service is for general guidance on matters of interest only. Even if the Company takes every precaution to ensure that the content of the Service is both current and accurate, errors can occur. Plus, given the changing nature of laws, rules, and regulations, there may be delays, omissions, or inaccuracies in the information contained in the Service.

The Company is not responsible for any errors or omissions, or for the results obtained from the use of this information.

Fair Use

The Company may use copyrighted material that has not always been specifically authorized by the copyright owner. The Company is making such material available for criticism, comment, news reporting, teaching, scholarship, or research.

If You wish to use copyrighted material from the Service for your own purposes that go beyond fair use, You must obtain permission from the copyright owner.

Views Expressed

The Service may contain views and opinions which are those of the authors and do not necessarily reflect the official policy or position of any other author, agency, organization, employer, or company, including the Company.

Comments published by users are their sole responsibility and the users will take full responsibility, liability, and blame for any libel or litigation that results from something written in or as a direct result of something written in a comment. The Company is not liable for any comment published by users and reserves the right to delete any comment for any reason whatsoever.

No Responsibility

The information on the Service is provided with the understanding that the Company is not herein engaged in rendering legal, accounting, tax, or other professional advice and services. As such, it should not be used as a substitute for consultation with professional accounting, tax, legal, or other competent advisers. In no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever arising out of or in connection with your access or use or inability to access or use the Service.

Use at Your Own Risk

All information in the Service is provided β€œas is”, with no guarantee of completeness, accuracy, timeliness, or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability, and fitness for a particular purpose. The Company will not be liable to You or anyone else for any decision made or action taken in reliance on the information given by the Service or for any consequential, special or similar damages, even if advised of the possibility of such damages.

Contact Us

If you have any questions about this Disclaimer, You can contact Us:

  • By email:
  • By visiting this page on our website:
  • By phone number: +971553727485


By using our website, you hereby consent to our disclaimer and agree to its terms.